Refund & Returns Policy

Return Eligibility

If you wish to return an item, please contact H’Amour LLC before sending anything back. Return eligibility may depend on the product, its condition, and the circumstances of the order.

Items should be unused and in their original condition unless the return concerns damage, a defect, or an incorrect item. Please wait for our instructions before shipping a return.

Fabric and Textile Products

Please carefully review fabric descriptions, colours, measurements, and product details before completing your order.

Because fabrics may be cut, measured, or prepared to order, certain items may have specific return restrictions. Any such restrictions should be clearly communicated before purchase and will not affect rights that cannot legally be excluded.

Damaged or Defective Items

If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where relevant. We will assess the matter and discuss an appropriate resolution in accordance with applicable law.

Incorrect Items

If you receive an item different from the one you ordered, please contact us with your order details and photographs of the item received.

We will review the issue and explain the next steps. Please do not send the item back until return instructions have been provided.

How to Request a Return

To request assistance with a return:

• Email Hamourbusiness@gmail.com.
• Include your order number and purchase details.
• Explain why you are requesting a return.
• Attach photographs if the item is damaged or incorrect.
• Wait for our response before sending anything back.

Refunds

Refund requests will be reviewed once the relevant order details and circumstances have been assessed.

Where a refund is approved, it will generally be issued to the original payment method where possible. The time it takes for funds to appear may depend on your payment provider or bank.

This policy does not limit any refund rights that apply under the law.

Exchanges

If you would like to exchange an item, please contact us to discuss availability and the circumstances of your order.

Exchanges may depend on stock availability and applicable consumer protection requirements. We will confirm the available options before proceeding.

Return Shipping Costs

Return shipping arrangements and costs may depend on the reason for the return and the applicable legal requirements.

Please contact us before arranging return shipping so we can explain the process and any applicable costs.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, prepared, cut, or dispatched.

Any cancellation rights that apply under consumer law remain unaffected by this policy.

Contact Us

If you have questions about a return, refund, exchange, or cancellation, our team is here to help.

Please provide your order details so we can assist you as efficiently as possible.