Privacy Policy
Learn how we handle information when you visit our website, explore our products, or contact our team.
Please review this policy and update it to reflect your website's actual practices before publishing.
1. Information We Collect
Depending on how you use our website, we may collect information you choose to provide and certain technical information about your visit.
- Contact information: such as your name, email address, telephone number, and the information you include in a message.
- Order information: such as delivery address, billing details, items ordered, and order history when you make a purchase.
- Payment information: payments may be handled by third-party payment providers. We do not intend to store full payment card details on this page or in this policy.
- Technical information: such as browser type, device information, IP address, and website usage data, where collected by the website or its services.
2. How We Use Your Information
Information may be used for legitimate business purposes, including:
- Responding to questions and customer enquiries.
- Processing and managing orders, payments, and deliveries.
- Providing order updates and customer support.
- Maintaining website security and preventing misuse.
- Understanding website performance and improving our services.
- Meeting applicable legal, accounting, and regulatory obligations.
We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping-cart functionality, and understand website usage.
Some cookies may be provided by third-party services. Where required by law, non-essential cookies will only be used after the appropriate consent has been obtained.
You may be able to manage cookies through your browser settings or our cookie preference tools, if available. Disabling certain cookies may affect some website features.
4. Orders and Payments
If you place an order through our online shop, information needed to fulfil the transaction may be processed, including contact details, delivery details, order contents, and payment status.
Payment information may be handled by the payment service provider selected at checkout. The provider's own privacy policy and terms may also apply. Please check the available payment options and provider information during checkout.
5. Sharing Your Information
We do not intend to sell your personal information. Information may be shared when necessary with:
- Service providers supporting website hosting, ecommerce operations, payment processing, and security.
- Shipping and delivery providers when needed to fulfil an order.
- Professional advisers or public authorities where legally required or necessary to protect rights and prevent fraud.
Service providers should only receive information appropriate for the services they perform, subject to applicable agreements and legal requirements.
6. Third-Party Services and Links
Our website may rely on third-party services or link to external websites. Those services may process information under their own privacy policies and terms.
We encourage you to review the privacy information of any third-party service you use. We cannot guarantee the privacy practices or security of websites that we do not operate.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, legal obligations, and resolving disputes.
We take reasonable steps intended to protect personal information from unauthorised access, loss, misuse, or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights concerning your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of information, where applicable.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of certain information in a portable format, where applicable.
To make a privacy request, contact us using the details provided below. We may need to verify your identity before responding. Some information may need to be retained where required by law.
9. Children's Privacy
Our website is not intended to collect personal information directly from children in circumstances where parental consent is required. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
10. International Visitors
H'Amour LLC is based in Seattle, Washington, USA. Depending on the services used to operate our website, information may be processed in the United States or other countries. Data protection laws may differ between jurisdictions.
Where required, appropriate safeguards will be used for international transfers of personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, or legal obligations change. Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us About Privacy
If you have questions about this Privacy Policy or wish to make a privacy request, please contact H'Amour LLC.